FAQs

We offer you two convenient options: online and in-store. Follow the steps below to ensure a smooth and hassle-free shopping experience:

Online Purchase:

1. Visit Our Website: Start by opening your web browser and navigating to the MJ Fitness website. You can easily find us at www.mjfitness.au.
2. Browse Our Products: Explore our wide range of supplements from the world's best brands. You can use the search bar or browse through categories to find the products you're interested in.
3. Select Your Products: Tap on the product you're interested in to view detailed information, including the description, pricing, and nutritional information. If you want to buy it, tap the "Add to Cart" button.
4. Review Your Cart: After adding products to your cart, review your selections. You can adjust quantities or remove items if needed. Once you're satisfied with everything that's in your cart, tap the "Checkout" button.
5. Provide Shipping Information: Enter your shipping address and contact details. Make sure all information is accurate to ensure your order reaches you without any delays.
6. Choose A Payment Method: Select your preferred payment method. We accept various options, including most credit & debit cards, PayPal and AfterPay. Follow the prompts to provide the necessary payment details.
7. Review & Confirm: Before finalising your purchase, review your order summary to ensure everything is correct, including the items in your cart and the shipping information. If everything looks good, click the "Place Order" button.
8. Confirmation: You will receive an order confirmation email shortly after placing your order. This email will include an order number for your reference.

In-Store Purchase:

If you prefer to make your purchase in person at one of our retail store locations, follow these steps:

1. Find A Store: Visit our website and use the "Store Locator" feature to find your nearest MJ Fitness retail store.
2. Visit Your Local Store: Visit your closest store during its trading hours. Our friendly and knowledgeable Supplement Specialists will be there to assist you.
3. Browse & Select: Explore the products available in store. If you need any assistance or have questions about specific items, feel free to ask our Supplement Specialists for assistance.
4. Make Your Purchase: Once you've selected the products you want to purchase, head to the checkout counter to process your payment.
5. Complete The Transaction: Choose your preferred payment method and complete your purchase.

Whether you choose to shop online or in-store, we are committed to providing you with high-quality supplements and exceptional customer service. If you have any questions or encounter any issues during the purchasing process, don't hesitate to reach out to our Customer Support Team for assistance. We're here to help you on your fitness journey!

Have further questions? Contact us

1. Order Confirmation Email: After successfully placing your online order, we will send you a confirmation email. This email includes essential details about your order, including an order number. You can use this number to check the status of your order. Once your order has been dispatched, you will receive a tracking link which can be used to track your order.
2. Log Into Your Account: If you created an account during the checkout process, you can log in to your account on our website. Once logged in, go to the "Order History" section, where you will find a list of all your orders and their current status.
3. Contact Customer Support: If you are having trouble tracking your order using the methods above or if you have any questions, our friendly Customer Support Team is here to help. You can reach out to us via our Contact Us page, and we'll assist you in checking your order status.

Please note that it may take some time for your order status to update, especially during busy periods. We strive to provide the most accurate and up-to-date information, and we appreciate your patience.

We are committed to keeping you informed and ensuring your online ordering experience is delightful. If you have any concerns or need further assistance, don't hesitate to reach out to us.

1. Order Confirmation Email: After you've successfully placed your online order, you will receive an email confirmation sent to the email address you provided during the checkout process. This email will include all the essential details of your order, including the order number, product(s) you've purchased, billing information, and shipping address. Please double-check your email inbox, including your spam folder, to ensure you receive this confirmation email.
2. Order Status Updates: You can also check your order status by logging into your MJ Fitness account. Once logged in, you can navigate to the "Order History" section, where you'll find the most up-to-date information on the progress of your order. It will indicate whether your order is pending, confirmed, shipped, or delivered.
3. Payment Confirmation: If your payment was successfully processed during the checkout, this is a strong indication that your order is confirmed. Our system automatically verifies payments and assigns a unique order number, ensuring that your order is on its way.
4. Contacting Our Customer Support Team: If you have any concerns or questions about your order confirmation, don't hesitate to reach out to our friendly and knowledgeable Customer Support Team. You can contact us via phone, email, or the live chat feature on our website. We are here to assist you every step of the way.

If you don't receive an order confirmation email within 24 hours of placing your order, please reach out to our Customer Support Team for assistance. We are dedicated to making your online shopping experience with us delightful!

1. Shopify Payments:
   Enjoy a seamless checkout experience with Shopify Payments. We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. Rest assured that your transactions are secure and protected.
2. PayPal:
   If you prefer the ease and security of PayPal, we gladly accept payments through this trusted platform. Link your bank account or use your credit card for a swift and reliable transaction process.
3. Afterpay:
   Take advantage of Afterpay to break down your purchase into manageable, interest-free installments. Shop now and pay later, making it easier for you to invest in your health & fitness without any upfront financial burden.
4. ZipPay:
   We also accept ZipPay, providing you with the flexibility to buy now and pay later. Experience the convenience of spreading the cost of your purchase over time.

Have any questions about our accepted payment methods? Contact us.

We sell supplements from the World's most popular brands, including supplements made in Australia, the USA, South Africa, the UK, New Zealand, and Europe.

Have any questions about the origin of a particular supplement? Contact us

Each month in our retail stores we offer "Try Before You Buy" giving you the opportunity to try a new supplement free of charge.

Simply head into your nearest MJ Fitness Retail Store and ask your friendly supplement specialist for a sample.

Find your nearest MJ Fitness Retail Store in our Store Locator

Absolutely! Both in-store and online!

1. Visit your closest MJ Fitness Retail Store and our friendly and knowledgeable Supplement Specialists will assist you with supplement advice tailored to your health & fitness goals.
2. Contact us and our friendly Customer Support Team will be more than happy to provide you with tailored supplement advice over the phone or via email.

Absolutely!

We are delighted to offer free standard shipping on all orders over $100.

For more information on our shipping options, visit our Shipping Policy

We have a 7 day return & refund policy, which means you have 7 days after receiving your order to return any unwanted items for a refund.

To be eligible for a refund, your item(s) must be unopened & unused, and in original packaging. You’ll also need your order confirmation number or payment receipt as proof of purchase.

To arrange a return & refund, Contact Us and we'll walk you through the process.

We know that receiving a damaged item can be frustrating, and we are here to help with a simple 3 step process:

1. Document The Damage
   Take clear photos of the damaged item and any visible damage to the packaging. This will help us assess the extent of the damage and expedite the resolution process.
2. Contact Us
   Please reach out to our Customer Service Team through our Contact Us page. Include your order number, a brief description of the damage, and attach photos of the damage.
3. Return or Exchange Process
   Our Customer Service Team will review your case promptly and respond with instructions on how to proceed. This may involve a replacement, refund, or another suitable solution, depending on the nature and the extent of the damage.

1. Email:
   You can reach out to our Customer Service Team via email at sales@mjfitness.au. Simply compose an email detailing your inquiry or question and we will get back to you as soon as possible.
2. Contact Us Form:
   Navigate to the Contact Us page where you will find an online form that you can fill out with your name, email address and a message detailing your inquiry.
3. Online Chat
   Use our online chat to chat to one of our customer service representatives.

We proudly ship Australia wide each and every day.

Our preferred shipping partner is Australia Post, ensuring reliable and efficient delivery to your doorstep whether you're in a bustling city or a remote location.

If you have any specific shipping enquiries or special requests, please reach out to our Customer Service Team for assistance.

Have further questions? Contact us